Local Arizona candidates only

Job Title :: Call Center Agent

Duration :: 6 Months Contract

Location :: REMOTE

Schedule :: Mon-Fri 8am to 5pm

Job Description

• Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business-related tax compliance, delinquency and general information requests and inquiries.
• This position includes dealing with a high volume of incoming phone calls, reviewing taxpayer status and history, verifying, gathering and simultaneously updating key information details, educating taxpayers on current tax policies, submitting requests for payment arrangements,
• Resolving Tier 1 level issues, determining next steps to resolution and documenting actions taken into multiple business systems.
• Responsibilities also include assisting taxpayers to navigate Taxes website and any current self-servicing options.
• Expected to prepare and submit electronic support requests according to department standard procedures.
• When necessary, the Tier 1 agent will escalate to a Tier 2 Subject Matter Expert.

Skills Required:

Strong ability to multi-task; basic use of Microsoft Word, Excel and Google applications; communicate well both in writing and verbally; great interpersonal skills; retain knowledge easily; creative in problem solving; goal oriented; organized; bias for serving others.

Experience Required:

One or more years (minimum of 1 continuous year) working in a high-volume call center environment

Education Required: .

High school diploma or equivalent