IT Helpdesk Technician – Tier 1

Location: Chantilly, VA

Salary: $40,000 - $50,000

Are you passionate about technology and looking to kickstart your career in IT support? Join a veteran-owned Managed Service Provider with over 20 years of success in delivering cutting-edge services and comprehensive IT solutions. We prioritize professional growth and foster a collaborative, dynamic workplace where employees feel empowered and valued.

About the Role

As an IT Helpdesk Technician – Tier 1 , you’ll provide essential support to clients by resolving technical issues and ensuring their systems run smoothly. This is a great opportunity for an entry-level IT professional who is eager to learn and grow in a fast-paced environment.

Key Responsibilities

• Perform routine maintenance and monitoring of client systems.
• Install and configure hardware components and software applications.
• Troubleshoot and resolve basic networking issues.
• Provide remote and in-person assistance to end-users for technology resolutions.
• Accurately document services and resolutions using management software.
• Diagnose and resolve basic technical issues with client computers, devices, and peripherals.

What We’re Looking For

• Experience working 6+ months for a Managed Service Provider
• Basic understanding of IT systems, hardware, and software.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills with the ability to assist non-technical users.
• A customer-focused mindset with a proactive approach to troubleshooting.
• Ability to work both independently and as part of a team.

What We Offer

• Competitive salary: $40,000 - $50,000.
• Generous PTO to support work-life balance.
• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Opportunities for training and professional development in a supportive work environment.

Why Join Us?

This is your chance to work in a company that values its employees and invests in their success. If you’re passionate about technology and want to grow your skills in a dynamic and collaborative environment, we want to hear from you.

Apply today to start your journey as an IT Helpdesk Technician – Tier 1!