Technical Engagement Manager

Austin, Texas

Full Time

As a Technical Engagement Manager, your role bridges the gap between customers and technical teams, ensuring alignment on product goals, features, and deliverables. The ideal candidate has a strong technical foundation, excellent communication skills, and a proven ability to manage relationships in a fast-paced environment.

Key Responsibilities

? Act as the primary technical liaison for customers, understanding their goals and requirements.

? Communicate product features, technical solutions, and timelines effectively to customers.

? Gather customer feedback to influence product development and enhancements.

? Collaborate with internal teams to define project objectives, scope, and deliverables.

? Manage project timelines and deliverables, ensuring alignment with customer expectations.

? Proactively identify and mitigate risks or challenges.

? Work closely with engineering, product, and design teams to deliver customer-focused solutions.

? Understand technical requirements and communicate feasibility to stakeholders.

? Assist in resolving technical challenges and ensuring deliverables meet quality standards.

Qualifications

? Bachelor’s degree in Computer Science, Engineering, or a related field.

? 3+ years of experience in technical project management, engagement, or related roles.

? Exceptional communication skills, both written and verbal, with the ability to convey technical concepts to non-technical audiences.

? Strong interpersonal skills with a proven ability to manage customer relationships.

? Solid understanding of project management principles (Agile, Scrum, etc.).

? Experience in the Restaurant Industry would be a huge advantage.

What We’ll Provide:

? Competitive benefits package, including 100% healthcare coverage

? 401(k) match

? Flexible PTO

? An incredible team with tremendous passion for the company’s mission, sharing a “Let’s do this” attitude while maintaining a strong work/life balance