IT SPECIALIST

Job Description:

The IT Specialist provides technical support and guidance to users and assists the IT Manager with various tasks.

Responsibilities:

• Help users with PC issues (keyboard, mouse, monitor, OS, uninterruptible power supplies and network wiring).
• Help users with standard applications (Word, Excel, Outlook, One Drive, Share Point).
• Work with users remotely (quick assist/anydesk).
• Address printer issues (jams, supplies, coordinating repair with Vendor).
• Assist users with remote desktop applications (SAP, Scan Guns).
• Assist IT Manager with PC/Phone/Camera/network issues.
• Cat6 cabling.
• Provision new PC’s for users.
• Re-Provision PC’s for new users.
• Search Cameras for issues at Management request.
• Maintain status (Vourne) boards (troubleshooting, updates).
• Assist IT Manager with Office 365 user management.
• Assist in setting access to the building.
• Conduct routine security Malware checks on all computers
• Manage the inventory of computers and assign asset Tag ID's.
• Manage the day to day computer issues.

Education and/or Experience:

High School Diploma or GED equivalent

Knowledge of Microsoft products (Word, Excel, PowerPoint)

SAP, Salesforce, and Manufacturing experience a plus

GMP experience desired