Position: Help Desk Analyst

Location: Bismarck, ND

Work Setup: Onsite

Job Summary:

We are seeking a Help Desk Analyst to join a dynamic team providing support for hardware and software applications across a variety of computing platforms. This role involves troubleshooting, monitoring, maintenance, and technical support for computing systems and specialized applications in a large, multi-system technology environment.

Key Responsibilities:

• Provide technical support for hardware and software systems, ensuring proper functionality and resolving issues.
• Use Microsoft System Center Configuration Manager (SCCM) for automation and support tasks.
• Create and maintain documentation on hardware and software configurations.
• Train users on new operating systems, software applications, Microsoft Office productivity suites, and remote accessibility.
• Process incidents and work requests submitted by users, ensuring timely resolution.

Required Qualifications:

• Strong customer service skills supporting users at all levels across the enterprise.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Strong analytical and problem-solving skills to resolve technical issues.
• Excellent communication skills to convey complex technical information to both technical and non-technical users .
• Organizational and multitasking skills to manage deadlines and prioritize work.

Nice to Have:

• Professional certifications in hardware, operating systems, or Microsoft Office applications.
• Familiarity with remote accessibility and related tools is a plus.