JOB DESCRIPTION

The Payment Processing Specialist will be responsible for processing various currency payments, both manually and automatically, ensuring they are accurate and completed on time. They will verify and correct payment instructions as needed and handle any related issues using systems like Keystone. The role involves managing risks by adhering to company procedures, escalating unclear instructions, and suggesting improvements to reduce errors and automate manual tasks. The specialist will also work to enhance payment processing efficiency, improve team collaboration, and maintain strong communication with both internal teams and clients.

Must Have Skills :

• 0-1 years of experience in Payment Processing Expertise :
• Knowledge of USD and foreign currency payment processing systems (e.g., Keystone and Rightfax), including manual and automated processes worldview.
• Organization skills
• Strong typing skills
• Strong Written & Communication skills

Preferred/Nice to have:

• Knowledge of USD and Foreign Currency Payment Processing, Keystone & Rightfax a strong plus

Job Description:

The Payment Processing Specialist is responsible for processing various currency payment instructions in accordance with Firm policy and procedure. Payment instructions may be a manual instruction such as fax or an automated instruction worldview. S/he will be responsible for entering/verifying manual instructions or repairing/verifying automated instructions in a fast paced and deadline driven environment while ensuring standards of quality and controls are met. Finally, at times, s/he will need to process/research the instructions in the Keystone system as well as respond to internal inquiries from Account Executives and internal areas.

Responsibilities:

1. People Skills: - Demonstrate quality working relationships with others in the group as well as internal parties. - Demonstrate responsiveness to client needs and a proactive approach toward problem avoidance. - Communicate professionally and constructively with team members as well as clients and internal parties - Demonstrate and display teamwork with fellow co-workers by: assisting in daily responsibilities, valuing differences, building positive work relationships and demonstrating flexibility.

2. Control/Risk Management: - Identify, escalate and communicate risks appropriately - Ensure all instructions are appropriately processed in a timely and accurate manner while adhering to BBH policies and procedure and the various processing deadlines. - Escalate unclear instruction to management - Making recommendations for control improvements - Promptly and accurately follow new or updated procedures - Help reduce number of errors, receivables and E&O's by suggesting control procedures or introducing automation. - Demonstrate responsiveness to inquiries by responding to in a timely manner with thoughtful solutions which prevent problems and provide quality service

3. Process Improvement: - Seek to understand all processes, procedures and practices; challenge those that don’t make sense - Identify opportunities to improve the FT payment processing - Identify and escalate manual instruction that has potential for automation or non-STP’d automated instruction with incorrect formatting in order to increase STP rate - Optimize productivity, while balancing the need to meet each client’s deadlines

Skill Set: Requirements:

- Excellent oral and written communication skills

- Strong customer service skills

- Strong Organizational Skills

- Ability to work effectively in a fast paced deadline driven environment

- Detail oriented

- Able to work in a team environment and independently

- Strong typing skills

- Knowledge of USD and Foreign Currency Payment Processing, Keystone & Rightfax a strong plus