Office of the Solicitor Compliance Analyst Posting Expires: Open Until Filled Salary: $60,000/annually General Description and Classification Standards Works to ensure that the activities of the Office of the City Solicitor adhere to government regulations and program guidelines and policies by conducting, planning and coordinating operational activities of the City Solicitor’s Office diversion programs. Supervision Received Performs work under general supervision of a manager or director in the Office of the City Solicitor. Essential Duties & Responsibilities These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned Provides administrative support by resolving internal and external customers problems based on operational guidelines. Ensures diversion participants have met the program specifications and guidelines to be eligible for diversion program participation. Notifies and makes diversion participants aware of the Solicitor’s Office compliance process and adheres to government regulations and program guidelines. Ensures participants comply in accordance with rules or instructions as given for case compliance. Investigate business concerns and determine appropriate solution. Aggregate and process information to ensure diversion cases are accurately and efficiently processed within guidelines and with high degree of accuracy. Provides exceptional customer service skills communicates rationally, clearly, and with passion when helping internal and external customers. Effectively prioritize and manage time and multiple projects with various and competing deadlines with high volume caseload. Provides general administrative support by answering questions and responding to requests in person, email or telephone. Maintains compliance with written procedures, verbal instructions, and e-mails, including all updates. Ensures that all files are maintained and secured on a daily basis. Ensures that all files are entered into appropriate systems for permanent record keeping. Ensures that the office complies with legal and regulatory requirements when processing cases. Works cross-departmentally to ensure full spectrum of program compliances are met. Works within the limit of legal and regulatory guidelines for diversion programs. May oversee less skilled or temporary employees as needed. May perform other duties as assigned. Knowledge, Skills & Abilities This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list. Strong customer service skills. Good oral and written communication skills; good organization and recordkeeping skills. Ability to interact in a professional manner with internal and external customers. Ability to explain the Office of the City Solicitor’s diversion program guidelines, rules, and regulations outlined for diversion programs concerns or issues clearly and objectively. Ability to plan work schedule, multi-task, and sequence responsibilities to meet oversight requirements. Ability to negotiate resolutions within program guidelines.