POSITION SUMMARY/RESPONSIBILITIES The patient service representative is responsible for communicating calmly, effectively, and professionally with patients and their families, both verbally and in writing, to answer their questions. The Patient Service Representative will collect outstanding patient balances and establish payment plans. EDUCATION/EXPERIENCE A high school graduate or equivalent is required. A combined minimum of (3) years’ experience in hospital or physician billing, collections, and/or auditing is preferred. Must have knowledge of Texas Medicaid, Medicare, and commercial insurance programs. Must possess strong interpersonal and communication skills.