POSITION OVERVIEW

As the Branch Manager at Waypoint, you will play a pivotal role in directing and managing all branch activities to achieve specific goals and targets. Your dedication to exceptional customer service will contribute to increasing Waypoint's brand equity and reputation. Upholding an acceptable rate of return and invest in our company personnel to ensure high retention rates and attract qualified applicants. Additionally, you will prioritize maintaining a healthy cash flow at all times.

RESPONSIBILITIES:

• Collaborate with the Regional Manager/Director of Operations to develop processes that optimize client service.
• Ensure all personnel have a comprehensive understanding of the company's mission, objectives, and common goals.
• Provide the necessary tools, information, and knowledge to empower personnel to work effectively, serve customers, and uphold company objectives.
• Develop a deep understanding of the company's clients through phone calls, meetings, and industry events. Address reasonable client requests promptly.
• Prioritize creating a safe working environment for all branch employees, taking necessary precautions to maintain safety standards. Ensure personnel are familiar with safe working practices and accident procedures.
• Ensure branch personnel comprehend the overall company objectives and their individual departmental goals, working collaboratively to achieve them. Facilitate resolution of conflicting objectives and encourage respectful communication between departments.
• Prepare annual, monthly, and weekly plans and ensure clarity regarding each individual's role within these plans. Set achievable goals with deadlines, monitor plan compliance, and track deadline achievement.
• Collaborate with Human Resources to ensure the recruitment of the most qualified applicants for open positions.
• Lead by example, adhering to all company procedures and policies.
• Fulfill supervisory responsibilities in alignment with organizational policies and relevant laws. This includes interviewing, hiring, and training employees; assigning and directing work; conducting performance appraisals; recognizing achievements and addressing concerns.
• Establish and maintain effective purchasing procedures. All purchases should involve multiple vendor bids in collaboration with several branches to ensure cost-effective prices and economies of scale.
• Consistently meet deadlines and uphold efficient operational practices.

Requirements:

• Level 2 BC Insurance License
• Possess refined interpersonal and communication skills, enabling you to build strong relationships with clients and colleagues, driven by your commitment to delivering exceptional experiences.
• Exhibit proficiency in working within a team environment and managing diverse tasks.
• Strong organizational skills, attention to detail, and ability to manage workload effectively.
• Previous experience in a leadership or management role is advantageous.