JOB DESCRIPTION & CLASSIFICATION

POSITION: Swan Room Maître D’    

EMPLOYMENT CLASSIFICATION: Non-Exempt

REPORTS TO: General Manager, Assistant General Manager, Bar Manager, Floor Manager, Head Bartender

PURPOSE:

The Swan Room Maître D’ is an integral part of Swan Room team as they provide exceptional service and uphold high standards. They lead the front door team and set a good example of how to greet, engage, and connect with all guests. The Maître D’ has a strong overall knowledge of utilizing the functions on RESY to build the book and accommodate all hotel guests.

 KEY RESPONSIBILITES:

• Creates a warm, welcoming, and energetic front door experience for all guests
• Greets and acknowledges all guests promptly
• Sets a strong example of excellence to the host team; takes initiative in teaching and training the hosts
• Exercise good judgement and decision making in escalating concerns and resolving issues. Escalates any concerns that need immediate attention to the manager on duty
• Upholds food and beverage knowledge
• Ability to recommend menu items
• Provides attentiveness and excellence in service
• Displays confidence and a strong demeanor at the door
• Uses best judgement when maximizing covers and building the book in every service
• Creates a smooth flow of service
• Ability to communicate to guests on the waitlist; does their best to provide an accurate wait time for guests
• Assists in developing and maintaining key professional relationships with hotel guests and hotel partners
• Works with Concierge and front desk to accommodate all hotel guests
• Strong communication skills with the team. This includes the following, but not limited to: bartender, server, server assistant, host, kitchen, manager on duty
• Ability to maintain composure in a fast-paced environment
• Upholds Department of Health Standards
• Maintains the inbox and responds to inquiries in a timely manner

In addition to performing the key responsibilities listed above, this position at times is required to perform a combination of the following:

• Be a team player and support other roles during service, such as resetting tables and running beverages
• Share input and feedback to what can be improved in service to the management team
• Additional duties as necessary and assigned

PHYSICAL DEMANDS:

The physical demands for this position includes standing and working for long periods of time and moving intermittently during work hours. The employee is required to lift and carry up to 50 pounds, bend, squat, kneel, and reach above shoulder level. These physical demands described here must be met by the employee to perform the essential functions of the job.

COMPANY VALUES:

Our Commitment

Orchard Street Restaurant Management’s ethos is share, not sell.

Our Mission

Orchard Street Restaurant Management exists to establish an elevated, welcoming homebase in Downtown New York. A place that celebrates the creative culture and singular energy of the neighborhood and its community. Every strategic touchpoint will work to cement this message. Together, we share the responsibility of creating a consistently original narrative that supports our single-minded truth.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends, and holidays. The employee will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the manager. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. The employee will actively follow Company policies addressed in the Employee Handbook.