Role: Video on Demand SME / Analyst

Location : Milford, OH – Onsite Position

Seeking a VOD SME/Lead to help monitor and maintain the VOD Service Desk team within SLAs. Daily Responsibilities include the following:

• Assign work/cases to team members
• Maintain active awareness of multiple case tickets with meticulous attention to detail
• Perform quality analysis of tasks performed by the team members
• Suggests and implements workflow improvements
• Provides feedback, coaching and improvement plans to team members

Knowledge & Skills

• Seeking candidates with expertise in VOD industry metadata standards