*** Only candidates currently residing within the greater Harrisburg, Pennsylvania area will be considered for this position. ***

• Installs, configures, maintains, and manages network infrastructure consisting primarily of switches, routers, firewalls, Silver Peak SD-WAN edge appliances, wireless infrastructure, cellular-based appliances, and all associated hardware and software.
• Performs network management functions utilizing various industry tools to monitor, test, verify, troubleshoot, and resolve complex network problems by working with users, service providers, business partners, and others to resolve problems.
• Assists the Edge Networking team in the planning and design of LAN/WAN network architecture including: Network bandwidth analysis and capacity planning & Detailed specifications and schematic engineering drawings for network enhancements and modifications.
• Assists in the execution of planned deployments and upgrades and supports change management efforts within the edge networking group.
• Coordinates change management efforts with agency and other edge networking teams.
• Participates in Service Now trouble ticket resolution and reporting.
• Ensures that assigned edge networking trouble tickets or incidents follow established processes and are fully documented within Service Now.
• Assists with tier 2 support for widespread events/ incidents to customers and other networking teams as needed.
• Proactively identifies and troubleshoots issues related to complex network problems and works them to resolution, including communication to other networking teams.
• Participates with the Edge Networking team in the evaluation of, and makes recommendations on, new and emerging technologies as part of the ongoing hardware refresh cycles.
• Evaluates current and future network needs and prepares technical solutions and recommendations.
• Reviews the development of configuration standards.
• Assists in the design of highly complex networks as well as makes recommendations to optimize the edge network for maximum efficiency.
• Assists in the creation of Visio diagrams of the edge network to document new and existing network elements, especially those deemed specialty/ field networks.
• Maintains documentation for the configuration of network components including setup, installation, and overall deployment of network hardware and software.
• Supports remote IT staff with network-related issues and deployments.