Job Description: Helpdesk Specialist – PC Refresh Technician

Position Title : Helpdesk Specialist I

Location : Denver, Colorado 80223

Contract Duration : 1/6/2025 – 1/5/2026

Work Arrangement : Full-time, onsite (No remote work)

Role Overview

A leading energy provider is seeking a Helpdesk Specialist I to join its IT team in Denver, Colorado. This role focuses on providing Level 2 helpdesk support, specifically as part of a PC refresh project. The selected candidate will replace outdated hardware with pre-configured devices, support end-users during the transition, and ensure minimal disruption to operations. The role involves both office and power plant environments and requires travel across the Denver metro area.

Responsibilities

• Replace outdated hardware with new, pre-configured devices across various metro-area locations.
• Coordinate and schedule device refreshes with end users.
• Perform minimal software installations as required.
• Troubleshoot and resolve issues post-deployment, escalating to the Deskside Support team if needed.
• Collaborate with a fellow technician to prepare and deploy equipment while managing the return of old devices.
• Manage and track tickets using ServiceNow.
• Travel to office and power plant locations as part of the project schedule, targeting 35-40 device refreshes per month.
• Maintain, develop, and support personal computers, servers, and local/wide area networks.

Skills and Qualifications

Required Technical Skills :

• Proficiency in Windows 11 and general peripherals.
• Experience with ServiceNow for ticket management.
• Knowledge of Active Directory and Azure AD for user/device management.
• Basic PowerShell scripting skills.

Non-Technical Skills :

• Strong written and verbal communication.
• Excellent customer service skills.
• Attention to detail and problem-solving ability.

Experience :

• 2-3 years of experience in a Helpdesk or IT support role.
• Reliable transportation and a valid driver’s license (travel required).
• Previous experience working independently in diverse environments.

Preferred Qualifications :

• Familiarity with power plant operations (not required).

Work Environment and Culture

• Individual contributor role supported by a collaborative team.
• Travel to different sites within the Denver metro area.
• Exposure to both office and industrial environments, offering varied experiences.

Work Hours and Schedule

• Standard daytime hours with flexibility as needed.
• No overtime or on-call responsibilities expected.

Benefits and Perks

• Opportunity to work with a leading energy provider focused on innovation and technology.
• Hands-on IT experience in diverse settings.
• Exposure to troubleshooting, escalation management, and cutting-edge technologies.
• Reimbursement for travel mileage.

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