We have been retained to help a leading manufacturer specializing in the fabrication and machining of high-quality metal parts for a variety of industries. As an ISO 9001 certified organization, they are committed to continuous improvement, precision, and reliability. They take pride in having a dedicated team of professionals who work together to deliver superior products and services to their clients.

Position Summary

In this role, you will oversee all quality-related processes and lead our commitment to ISO 9001 compliance. The ideal candidate will have a strong background in metal fabrication and machining quality control, proven leadership abilities, and a passion for driving continuous improvement throughout the organization.

Key Responsibilities

Quality Management System (QMS) Leadership

• Oversee and maintain the ISO 9001 compliant Quality Management System.
• Lead internal and external audits, ensuring compliance with all relevant regulations and standards.
• Update and revise quality-related documentation, policies, and procedures as needed.

Team Management

• Manage and mentor the QA/QC team, providing guidance on best practices and professional development.
• Foster a culture of quality ownership and continuous improvement throughout the organization.
• Establish clear performance goals and metrics for the team, conducting regular performance reviews.

Process Improvement & Compliance

• Analyze production processes to identify areas for improvement in safety, quality, efficiency, and cost-effectiveness.
• Implement corrective and preventive actions (CAPA) to address quality issues, non-conformities, or process gaps.
• Collaborate with cross-functional teams (Engineering, Production, Purchasing, etc.) to resolve product or process-related issues and drive consistent quality outcomes.

Supplier Quality Management

• Develop and maintain relationships with key suppliers, ensuring quality standards are met.
• Conduct supplier audits and evaluations to ensure ongoing compliance and quality performance.
• Manage supplier corrective actions and improvement plans as required.

Customer Satisfaction & Issue Resolution

• Investigate and resolve customer complaints or warranty claims, implementing corrective actions to prevent recurrence.
• Communicate directly with customers to understand quality-related concerns and demonstrate ongoing improvements.
• Monitor customer feedback to develop and improve quality processes and product performance.

Data Analysis & Reporting

• Track key quality metrics (e.g., scrap, rework, defect rates) and analyze trends to drive improvement initiatives.
• Prepare regular reports for senior management, providing data-driven recommendations and status updates on quality performance.
• Present findings and progress updates to internal stakeholders, as well as external auditors and customers.

Qualifications:

Education: Bachelor’s degree in Engineering, Manufacturing, Quality Management, or a related field (or equivalent experience).

Experience:

• Minimum of 5 years of experience in Quality Assurance or Quality Control, preferably in a metal fabrication and machining environment.
• At least 2 years of experience in a leadership or managerial role.

Certifications: ASQ (American Society for Quality) certification (e.g., CQE, CQA) is a plus.

Technical Skills:

• Strong knowledge of ISO 9001 requirements and auditing processes.
• Familiarity with various inspection methods, measuring tools, and equipment used in metalworking.
• Proficiency in problem-solving tools (e.g., 8D, Fishbone Diagram, 5 Whys) and statistical process control (SPC).
• Experience with continuous improvement methodologies (Lean, Six Sigma) is highly desirable.