SUMMARY:

The Program Coordinator provides coordination assistance and support to the Program Management Team/MSP through direct engagement with Client Managers/Key Personnel for order management, candidate submission, vendor management system tool management and reporting/analytics and helps to coordinate escalations as appropriate. This position requires strong customer service skills and regular interaction with hiring managers, and other suppliers as needed.

RESPONSIBILITIES:

• Responsible for all projects assigned to team and help meet established schedules and resolve technical or operational problems.
• Assists in meeting or exceeding defined service level metrics
• Coordinate meetings and interviews
• Respond to all program inquiries (calls, emails, VMS alerts) and provide timely and professional responses
• Assist with SOW VMS record creation and data maintenance on various client user’s (as program applicable) or as instructed by RE program management.
• Understand SOW VMS functionality and dependencies, enabling navigational support for client users and recognition of functional issues.
• Monitor SOW requisition activity, check accuracy, and provide updates to client users through use of VMS technology.
• View VMS pending workflow items, alert owners of needed actions, and provide system user navigation instruction if required.
• Participates in special projects and performs other duties as assigned.

EDUCATION & JOB REQUIREMENTS:

• High School Diploma required, Bachelors degree preferred
• Proficient with Microsoft Office and Google tools including Google Docs, Sheets, Slides, Word, Excel, PowerPoint, Outlook
• Experience using VMS software tools (VNDLY experience preferred)
• Experience within an MSP environment or service procurement experience and where applicable, a proven track record measured by customer service levels and satisfaction, improved costs and value, increased responsibilities, and working relationships with colleagues and management.
• Strong customer focus and customer service skills
• Strong communication and organizational skills
• Possess strong interpersonal skills and demonstrated ability to analyze, explain, and draw logical conclusions from complex operational, financial, regulatory and/or business data
• Experience describing and documenting specific requirements
• Must be detail oriented with a concern for quality expressed by continually initiating system and process improvements
• Excellent calendar management skills