The Laderach Store Manager is a brand champion in providing top-notch shopping experience for all customers and a leader in providing a positive work environment for the retail team. The ideal Store Manager is a chocolate-lover with proven experience in effective retail shop and staff management. This person will lead the daily operations of the retail store located in the Eaton Centre in Ontario, Toronto in. This role aids in the supervision of employees, is an example of excellent customer service, leads training plans and helps carry out the goals of the Regional Manager to meet the store quotas.

Responsibilities include:

Leading outstanding customer experience, motivating staff to provide superior customer service

Overseeing product sales and register duties, shop and shelf care, gift packaging and in-store order fulfillment.

Ensuring the accuracy of Laderach seasonal staging and product merchandising.

Help schedule effective staff shifts and coordinate store meetings/events.

Help ensure the accuracy product merchandising and store inventory orders.

Help achieve in-store compliance and loss prevention standards.

Act as a key communicator of corporate values to customers and employees.

Other role-related responsibilities as assigned by the Regional Manager.

Desired Qualifications include:

At least one (3) year of experience in a retail space with increasing levels of responsibility (ex-growth from associate level to shift lead/assistant manager)

Equipped with strong leadership, staff management and customer service skills.

Reliable with a flexible schedule, including weekend and holiday availability.

Quality-minded with keen attention to detail.

Proactive and efficient.

Passionate about chocolate.

What we offer you

• An exciting working environment with motivated colleagues
• A position with lots of personal responsibility
• The opportunity to contribute fresh ideas
• An open and respectful feedback culture
• In-house and external further training
• Unique career opportunities
• Generous discounts on our products
• Chocolate at work
• Easily accessible locations

• Own it. Grow it. Make it fresh. Freshness, artisanal skills, and Swissness—these are the core values the chocolate factory Läderach stands for. Founded in 1962, our family company now employs more than 2,200 people from around 70 countries and continues to grow. The company’s head office is located in the canton of Glarus and we produce our fresh chocolates here against a picturesque backdrop of the Alps.

• The Retail business unit comprises more than 200 chocolateries in 20 countries. Here we offer our chocolate specialties and invite customers to experience fresh chocolate in ever new ways. Want to be part of it too? Come and join us.

Läderach is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings are filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion, or any other classification protected by law. Läderach’s success and momentum to expand is only possible through the passionate drive of our diverse 2000 employees, who come from more than 50 countries and represent various backgrounds, religious beliefs, and lifestyles.

Sounds interesting? Then come join us. Jennifer Kassaras, Recruiting and Onboarding Manager linkedin.com/in/jennifer-kassaras-b52b2144 will be happy to answer your questions. You can also visit our career site: My Job Search