Omega Canada Environmental Technologies/Arctic Traveler Canada is a privately owned company which was originally founded in 1960, with its head office located in Burlington, Ontario Canada, approximately one hour drive from Buffalo, New York. From the beginning, ATC has always focused on the application of Air-Conditioning, Heating, Pressurization and Refrigeration of cabins and cargo areas of mobile vehicles, both on-road and off-road. Over the years Arctic Traveler has expanded through the addition of strategic product lines, as well as developing our own products and expanding into new markets.

The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints.

Duties/Responsibilities:

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Monitors customer orders while working with purchasing department to ensure customer requirements are met.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Provide support to sales managers/team as required.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Performs other related duties as assigned, including occasional backup in Shipping/Receiving area during times of high-volume orders.
• Assists with Accounts Receivable collection.

Required Skills/Abilities:

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills (Word, Excel, Outlook) with the ability to learn new software.
• Able to multi-task and work in a high paced environment.
• Bilingual in French and English. Although English is the primary language of communication for this role, French would be a definite asset but not required.

Education and Experience Requirements:

• High school diploma or equivalent.
• 3+ years' customer service experience preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 (30-50) pounds at times.