Job Title: Receptionist

Location : Delray Beach, FL

Contract: 2 months

Shift: 8:30am – 5:00pm Eastern, Monday - Friday

Description:

Project Overview:

• Answers all incoming calls through a multi-line call directory, takes and relays messages, answers question and directs calls to the appropriate person.
• Greets clients, visitors and partners, determines their needs, and directs them to the appropriate person/waiting area/room.
• Handles client and partner meeting reservations, via Microsoft Excel, Outlook, and Teams for approximately 20 Northern Trust employees.
• Performs other duties specific to the individual business area.

Qualifications (must haves):

• One to three years prior experience in an office receptionist/administrative assistant position. Experience in banking, lending or trust is preferred but not required.

• Proficient in Microsoft office programs including Word, PowerPoint, and Excel.

• Proficient in Microsoft Outlook preferred but not required.

• Ability to operate a multi-line call directory system

• Strong verbal and written communication skills

• Strong interpersonal and teamwork skills

• Possess strong customer service principles and practices

• Possess strong understanding of administrative and clerical procedures

• Possess strong knowledge of computers and relevant software applications

• Strong time management skills

• Solid attention to detail and ability to handle shifting priorities while meeting deadlines

• Strong personal resourcefulness

• Possess flexibility and capability to adapt to new procedures and be receptive to change

• Ability to work in a multi-team environment

Tasks & Responsibilities:

• Greets clients and partners conducting business with their assigned area and directs them to the appropriate person. Interacts continuously with all clients.

• Maintain daily events electronically through Microsoft Excel, Outlook, and Teams.

• Maintenance of multiple meeting rooms to include, as needed, set up and tear down of daily beverage service station.

o Must be able to lift full carafes of water and coffee onto a hand cart and pushcart containing several of these items to the various meeting rooms.

• Maintenance of Reception area to keep it clean and neat

• Assisting with special projects as assigned by manager.

• Issuing of visitor passes and parking validation

• Handles incoming mail and packages for the bank including sorting, researching, and emailing partners.

• Performs various administrative duties such as preparing documents or reports.

Professional, well dressed, and strong communication skills

• Interview Process: 1-2 rounds