Summary:

The Loan Servicing Specialist will support the broader loan operations team by supporting the day-to-day operations of loans in a broad range of industries that require special handling and industry knowledge. Responsible for a variety of activities to ensure data integrity of loans, including onboarding loans, submitting title work and answer servicing request. The ability to work in a demanding environment with high volume and be able to multi-task while having excellent communication skills, both orally and writing, are important. Candidates are preferred to have experience with all loan operation functions while managing multiple workflow systems.

Role Responsibilities

·        Support a rapidly growing manufactured home loan portfolio with loan servicing.

·        Manage the day-to-day workflow delivering superior service to all partners with seamless handoff from our lending team to the servicing team.

·        At funding ensure timely loan onboarding to the servicing core.

·        Prepare welcome letters and lender designation changes and provide them to the customers.

·        Answer servicing questions that may arise from internal stakeholders or customers.

·        Complete titling of secured the loan in the portfolio with required timeframe and follow up to ensure that titling issues are resolved with the state of record.

·        Provide loan-related documentation as requested.

·        Read and interpret loan and escrow documents for accuracy ensuring all policies and procedures are consistently met.

·        Ensure that the highest quality is met on each loan file.

·        Promptly identify, communicate, and remediate errors in systems or on files.

·        Update lenders designation on flood certifications.

·        Keep accurate records of all servicing actions.

REQUIRED QUALIFICATIONS

·        High School Diploma or GED equivalent.

·        1-2 years’ experience in a high volume, detail-oriented role.

·        Excellent analytical, problem-solving, and decision-making skills.

·        Exceptional communication and interpersonal skills.

·        Skilled at prioritizing duties, working under time constraints, and handling multiple tasks, while remaining flexible to changing priorities and assignments.

·        Computer Skills Proficient knowledge of Microsoft Office products, including Outlook, Excel and Word

·        Proficiency with computer systems required.

PREFERRED QUALIFACTIONS

·        Bachelor's degree

·        Experience in a startup environment.

·        2-3 years in a lending servicing environment

Job Type: Full-time

Pay: Range for this role is $45,000 to $55,000 per year and dependent on experience

In Office but flexible with some work from home days

8-hour shift M-F