Job Title: Operations Support Specialist

Duration: 12 Months

Location: South Jordan, UT Hybrid (3 days in office & 2 days WFH)

Pay Rate: $18 to $20/hr on W2

Job Responsibilities

-Respond to and coordinate with clients/business areas in regarding returned mail inquiries

-Respond to internal and external inquiries and ensure maintenance of SLAs

-Work with clients or internal stakeholders as information is required or requested

-Support the reconciling of unclaimed assets as needed

-Work on assigned projects on an as-needed basis to support Escheatment Operations

-Identify and escalate potential process anomalies to management in a timely manner

Qualifications

-Demonstrated experience identifying and addressing client needs: actively participating in discussions and meetings

-Support a positive environment by balancing workloads while meeting client expectations; providing candid, meaningful feedback in a timely manner; and keeping management informed of progress and issues.

-Ability to effectively present information and respond to questions from business areas, managers and clients.

-Strong interpersonal and communication skills with the ability to establish excellent working relationships with internal business areas and clients.

-Project management capabilities.

-Strong critical thinking, organizational, and problem-solving skills.

-Considerable technical skills, large data management processing, and MS Excel experience.