Job description:

Responsible for the design, implementation and support of Sutherland Genesys platforms. Current platforms include Genesys Omni-Channel solutions such as SIP Server, Genesys Routing, Inbound Voice, Genesys OBS, Genesys Email, Genesys Chat, Genesys Social Media, Genesys Infomart, GVP, Genesys SMS, Speech Analytics, Proactive Contact, CallBack, etc

MINIMUM REQUIRED QUALIFICATIONS:

BS in Computer Science, Engineering or related field or 6 - 8 years progressive relevant experience required.

• Expert knowledge of Genesys Platform
• Expert in creating Genesys eServices (Email, Chat, SMS or Social Media) routing strategies from scratch
• At least 2 years of experience on Composer.
• 6 - 8 years demonstrated experience delivering on multiple, simultaneous projects.
• 6 - 8 years’ experience with vendor management and performance to ensure compliance with commitments and budget.
• Expertise with enterprise voice network infrastructures (SBCs & Gateways, SIP, circuit switching, VoIP architecture).

PREFERRED QUALIFICATIONS:

• Demonstrated experience in vendor management
• Knowledge of Avaya and Cisco CUCM is a plus