We are working with a client in the Tampa area that is looking for a GAP Claims Processor.

Responsibilities & Accountabilities

• Extends full assistance to all parties to obtain claim information and documentation.
• Updates computer system and maintains notes on all claims activity, conversations, correspondence, payments, etc.
• Reviews reported claims and conducts analysis and investigation to determine if all forms of required documentation are accounted for and claim is ready for final approval.
• Prepares and submits required claim resolution documentation to Work up team for final review and disposition.
• Work in a call center environment answering inbound calls regarding claims status, claim requirements, documents required and explanation of settlement breakdowns.
• Ensure that assistance is provided to the Dealer, Lender and policy Holder during the claim evaluation and that claims are reviewed correctly and within required state and company guidelines.
• Review documents sent by customer, lenders, insurers, dealers, required for claim processing, validates legibility and that it belongs to the contract holder and applicable vehicle.
• Updates computer system and maintains file on all claims activity, conversations, correspondence, payments, etc.
• Keeps appropriate parties informed; follow-ups at least every 30 days on open claims.
• Prepares and submits required claim documentation up to Work-up team for final disposition of benefits.
• High School education or equivalent insurance experience, 3+ years Claims experience, call center experience, Property & Casualty Adjusters License a plus