Job Title: Technical Support 3 (on-site)

Job Id: 138558

Location: 3062 W Grand Blvd Detroit 48202

Interview Type: On-site

Note: Only local Michigan candidetes no relocation.

Job Description:

General Summary of Function/Purpose of Position

This position serves as an analyst performing a wide range of professional assignments in an Information Technology environment. Serving as a technical expert, provides problem diagnosis, implementation, administration, support and maintenance of computer hardware, software and network products. Analyst provides on-site or remote access diagnosis and resolution of computer hardware and software problems using a highly integrated and specialized set of diagnostic tools with elevated privileges. The position also serves to lead, coordinate and oversee teams that work on processes, procedures and technical specifications; plans, designs and oversees analytical and technical assignments and the implementation of computer hardware, software and network components.

What are the essential duties of this position?

• Communicate effectively, both orally and in writing, with users, unit staff and Managers

• Maintain a broad system knowledge, knowledge of computer related equipment, and end user software

• Analyze operational problems

• Investigate alternative solutions and potential risk

• Initiate corrective action

• Record and report status

• Teach and assist other staff and users

• Project management

• Server support

• Telecommunications support

• Database systems support

• Enforce security standards

Duty 1

General Summary of Duty 1 % of Time 40

Serves as a technical expert and provides problem diagnosis, implementation, administration, support and maintenance of computer hardware, software and network products.

Duty 2

General Summary of Duty 2 % of Time 35

Lead, coordinate and oversee teams that work on processes, procedures and technical specifications. Plan, design and oversee analytical and technical assignments, and implementation of computer hardware software and network components.

Duty 3

General Summary of Duty 3 % of Time 15

Maintain, administer and support remote application and file servers, network operating systems and local area networks in partnership with other areas of DTMB.

Duty 4

General Summary of Duty 4 % of Time 10

Other duties as assigned. Including local database administration, enforcing security standards, and virus/spyware remediation. Pursuing technical training and specialized client training in order to service all agency clients within a service area.