We are seeking a highly motivated and detail-oriented BOLT Application Rollout Support Specialist to assist our IT team during the rollout of our new BOLT application. This is a temporary, project-based role expected to last 2-4 weeks.

Responsibilities:

• Ticket Management: Triage and prioritize incoming support tickets related to the BOLT application.
• Provide first-level technical support and troubleshooting for user issues.
• Escalate complex issues to higher-tier support as needed.
• User Support: Assist users with questions and concerns regarding the BOLT application.
• Provide clear and concise instructions and guidance.
• Offer remote support and troubleshooting as required.
• Documentation: Contribute to the creation and maintenance of knowledge base articles and FAQs related to the BOLT application.
• Document incident resolution processes and lessons learned.

Qualifications:

• Strong technical aptitude and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a 1 team.