POSITION SUMMARY/RESPONSIBIILITIES The Service Coordinator-Non-Clinical (SC-NC) supports medical, behavioral, and social support staff within the Service Coordination team to provide a holistic evaluation of STAR Kids Members' individual dynamics, needs, and preferences while providing education and health-related information to the Member, the Member's Legal Authorized Representative (LAR), and the Member's Support Network. Provides direct and indirect service coordination support to STAR Kids members and performs clerical duties including scheduling, authorizations processing, telephonic outreach, and the generation of required reports. Complies with the University Health's and CFHP's policies, procedures, and protocols for establishing and maintaining good working relationships with co-workers, health employees, patients, and guests. EDUCATION/EXPERIENCE A high school diploma or General Education Degree (GED) is required. A bachelor's degree is preferred. Must have direct experience working with children and young adults with disabilities (and similar conditions or behaviors) in three of the last five years. Knowledge of email and utilization management tools is preferred. Experience with healthcare application systems is desirable. A medical assistant diploma from an accredited school or certification from an approved credentialing body for medical assistants is desirable. LICENSURE N/A