Job Role: Cisco Voice Engineer (Hybrid)

Location: Montreal, QC

Hours: 8:00 am - 5:00 pm

Job Description:

This Cisco voice engineer will mostly work on voice project but also voice level 3 troubleshooting and video server management.

Responsibilities:

• Level 3 BAU support of Call manager, Unity Voicemail and Unified Call Center Express
• Active participation in the upgrade of the above mentioned systems to version 14.1, incl. planning, upgrading and testing before August 2024
• Active participating in the planning for upgrading to version 15 for the above systems
• Level 3 troubleshooting of those systems
• Working with the vendor Cisco in case of issues
• Documenting and/or updating documentation of the above
• Cisco video server configuration/maintenance (VCS and Expressway)

Not mandatory skills, but preferred experience with configuration and operation/maintenance of:

• Oracle Session Border Controller(Client) and
• Oracle Enterprise Communication Broker (ECB)
• Oracle Enterprise Operations Monitor
• Integration of PSTN telephone with TEAMS
• Vitec (formerly Exterity) IPTV solution

Qualifications:

• At least 5 years experience as a level 3 engineer in the above mentioned products
• Indepth knowledge of Cisco Voice infrastructure, incl. Voice Gateways
• Indepth knowledge of Cisco Callmanager, esp. version 12 and above
• Good working knowledge of Unity and UCCx
• Working knowledge of Oracle Client and ECB preferable
• Working knowledge of Cisco Video servers (VCS and Expressway) and Cisco Video endpoints