ServiceNow Technical Lead

Apex Systems is a global IT services provider, and our staffing practice has an opening for a ServiceNow Technical Lead with extensive ITOM, ITSM, and CSDM/CMDB experience to place at our client, an industry leading technology company.

Client: A Fortune 100 Technology Company

Terms: 6-month Contract to Hire or Direct to Full-Time

Location: 2 days in office – Downtown Toronto

Application Process: It is best to apply via the medium on which you are seeing this posting. If you encounter technical difficulties submitting your resume, please send a Word version of your resume to Ashley at Please reference ServiceNow Tech Lead.

Required Project & Technical Experience:

• Experience in project to operate transition for mission critical enterprise solution for a project of TCV greater than $10M (minimal), ideally closer to $100M
• Technical leadership / architecture experience ideal but, in this role must have hands on capabilities
• A balance of business and technical acumen in weighing options
• Technical root cause analysis in ServiceNow (ITSM, ITOM).
• Proven track record of playing a lead role on an ServiceNow Team that is part of Platform Organization
• Practical Technical Product knowledge for ServiceNow ITSM and ITOM modules
• Experience in workflow / agent creation and support for ITSM
• Experience in asset service discovery for ITOM
• Working with developers in using and evolving CSDM
• Must Have Technical Skills:
• Service Now Certification for ITSM and ITOM and hands on capability in administration
• ServiceNow API Integration with Observability tools (Dynatrace, Splunk, Grafana, and working with developers with SNOW API direct integration).
• Conversant in ITIL 4.0.
• ServiceNow (product and workflow scripts and CI) promotion through ServiceNow instances from development to production.
• Hands on expertise for ServiceNow ITOM in area of CI Discovery, CMDB
• Experience in CSDM Mapping from the SNOW perspective with application/platform/infrastructure perspective.
• Excellent verbal and written communications for middle management and technical resources.
• Proven track record of teamwork and collaboration approach.
• Enterprise “new build” experience for ServiceNow implementation

Interview Process: Interviews will take place in two rounds during the same week this month.

This is a great opportunity to join a major leading enterprise organization and continue your career in the technology domain. Be a part of a great work environment with a very well-organized team and colleagues who will help you succeed.

This is a position that impacts the bank enterprise wide with great opportunity for career growth within the bank.

• If you are not a 99% match to the above and want to be considered for other opportunities at our enterprise clients, register for our Talent Network where you can receive job alerts about new opportunities that match your interests. Click here to Register for our Talent Network

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 844-463-61