The ServiceNow Implementation Specialist will be responsible for:

Role and Responsibilities

• Designing and configuring ServiceNow Product suites (GRC, ITSM, ITOM, ITAM, HR, CSM etc)Guide developers in building custom new applications and corresponding Service processes
• Coordinate with your respective Product System Administrator counterpart and/or Platform System Administrator (if applicable) and assist when new ServiceNow patches/releases are applied to instances
• Providing ServiceNow configuration assistance including, but not limited to: data imports and software integrations
• Assisting in troubleshooting patch / release management issues focusing on specific product (IT, HR, GRC, CSM etc.,)Develop UI forms, fields, notifications and workflows
• Maintain JavaScript server/client code
• Create new HR service catalog requests and items with variables
• Create, monitor, modify, and publish service catalog workflows with approvals
• Create an access control rule (ACL)

Required Technical and Professional Expertise

• 4+ years’ experience in ServiceNow as a System Implementor or similar responsibility
• Experience in implementing ServiceNow processes and functions
• Proficiency in ServiceNow Portal Widget Technology
• Working knowledge of relational databases

Preferred Technical and Professional Expertise

• Experience implementing, configuring and customizing ServiceNow
• Integration experience with directories, such as Active Directory using methods such as LDAPsWeb Services integration experience
• Expertise implementing, configuring and customizing ServiceNow preferred