Job Description:

• C2C also wok
• Provide technical support for LiveScan agencies across the state.
• Answer questions about onboarding, purchasing new equipment, and upgrading existing equipment.
• Assist with establishing network connections for LiveScan devices.
• Maintain computer hardware/software inventories and prepare agency MOUs.
• Handle help desk tickets, forward service requests to IT suppliers, and monitor ticket status.
• Required Skills:
• Advanced computer and troubleshooting skills (hardware, software, network).
• Strong customer service and communication skills.
• Proficiency in MS Word, MS Excel, and MS Outlook.
• Ability to manage multiple tasks and projects effectively.
• Analytical and decision-making skills for solving technical issues.