Must Haves:

• 6+ years of experience within help desk or desktop support
• Experience troubleshooting software and hardware, password resets, etc.
• Experience working as the sole support technician for office/branch/location
• Fluent in MacBook/Apple
• 2 years’ experience with ticketing system
• Experience with Microsoft Office Suite
• Experience working with C-level executives
• Highly motivated and positive attitude

Pluses:

ServiceNow ticketing system experience

A+ certification

Day to Day:

An employer is looking for a Tier III Desktop Support Technician. This person will be working primarily by themselves. They need to be independent, a quick learner and have a positive attitude. These tickets will come through ServiceNow--ServiceNow experience is preferred however any ticketing system will suffice. They will provide white glove service through the ticketing system as well as walk around the office, making themselves known. They will be working with internal employees only, via the ticketing system, phone, email and some in person. Examples of issues they will troubleshoot will be physical set ups, desk set ups, replacing hard drives, adding employees to a distribution list, password resets, access granting, etc. This person will be working five days a week onsite. There will also be opportunity for overtime.