Logistics Coordnator IC3/IC4

Are you an experienced problem solver, with excellent analytical, written, and oral communication skills? Are you a team player and do you learn quickly? If so, then you might be the right person for our Returns Logistics Coordinator position.

Responsibilities include

• Oversee outside vendors handling customer returns of products.
• Specific Focus on Receiving and SEMs creation associated with Customer Returns within required turn time.
• Expediting priorities, and managing exceptions.
• Responsible for oversight of vendor performance in support of Client Americas distribution.
• Monitor key performance indicators, drive performance, and expense management.
• Evaluate existing capabilities for opportunities for improvement in systems and processes for tracking, measurement, reporting, and analysis of Returns Logistics Operations.
• Experience desired in SAP, SEMS, Vendor and/or Customer relations.

The role entails monitoring reporting, communication with Vendor and internal Client Customers, resolving issues and implement process improvements.

Organizational skills and the ability to multi-task are essential. Previous customer service experience is a plus.

Required Skills

• Excellent written and oral communication skills
• Strong ability to multitask
• Strong analytical capabilities
• Ability to display good judgment
• Works well with ambiguity
• Extreme attention to detail
• Self-starter with the ability to work quickly and efficiently under deadline pressure
• High degree of personal and professional integrity
• Strong work ethic with a high degree of flexibility
• Making connections with your team and customers
• Flexibility with your schedule to meet the needs of the business is a must
• Strong knowledge of SAP, SEMs, and Excel, with the ability to assemble adhoc reports and analysis.
• Recognize pattern and root cause/sub-root cause analysis and provide feedback to management to improve processes that will enhance internal and external customer experience
• Adaptive and flexible to changing technologies, processes, and environments

Come work a Rotation with the Best, Most Fun, and Caring Team in AMR. We welcome you to join and share learning from one another.