Job Description

Role- Business Analyst

Location- Minneapolis, MN

-Strong knowledge and hands on experience in Order Management & Customer Data Management.

-Document business needs and features.

-Document As-Is and To-Be business processes.

-Facilitate User Story grooming sessions and create user stories.

-Identify and document business and technical requirements for various features.

-Conduct data analysis and data mapping on various features.

-Create and maintain a streamlined documentation for all the services effort. This includes content like: Design Documents, Business/System Process flows, Source Data Mapping, Stored Procedure used by API, Session log events, Test support documentation, etc.

-Document UAT Test Scenarios, conduct UAT testing and facilitate UAT Training sessions.

-Order Management optimization

-Process Improvement and reporting

-Cross functional collaboration

-System and tool management

-Customer Experience enhancement

-Training and documentation

-Problem solving and issue resolution

-Continuous improvement and strategy development