Customer Service Representative
Direct Hire Opportunity- Hiring after January 1, 2024
Pay: $18.00 / hour
Commercial Products Customer Service Representative
The CSR position is fast paced and requires the ability to multi-task, email correspondence and processing of customer purchase orders. Order entry management and maintenance of completed sales transactions.
Job Description:
Job openings for Customer Relations Specialists for Manufacturing Facility in Birmingham, Alabama.
Looking to hire experienced, qualified individuals.
Job duties include, but are not limited to, the ability to:
Listen and respond to customers' needs and concerns
Provide information about products and services
Take orders, determine charges, and oversee billing or payments
Review or make changes to customer accounts
Handle returns or complaints
Record details of customer contacts and actions taken
Research answers or solutions as needed
Refer customers to supervisors, managers, or others who can help
Salary Type:

Wage

Education: High School Graduate / GED
Experience:
Skills
•Proven customer support experience or experience as a client service representative in a Commercial Products environment and B2B Sales.
•Strong phone contact handling skills and active listening
•Excellent communication and presentation skills
•Ability to multi-task, prioritize, and manage time effectively
•Attention to detail and proven record of problem solving
•Ability to learn business software
•
Required Certifications/Licensing/Education/Training:
Qualification:

• Commercial Products Client Customer Service: 3 years(Preferred)
• High School Diploma / GED Equivalent
• Clear Background
• Verifiable professional references.

Job Requirements:
Responsibilities
•Answer email in a timely, organized manner
•Data entry for customer purchase orders and returns
•Manage and keep updated reports for the customer specific accessories
•Assist in production scheduling based on customer needs
•Keep updated information on inventory items
•Product knowledge and ability to research
•Print bill of ladings for shipping department to ship out customer purchase orders
•Check invoices for errors and keep organized files for invoices and back up paperwork
•Communicate with quality control, purchasing, and production team about product stock levels, issues and estimated times for product availability
•Manage customer questions for tracking, shipment variances, and other tasks
•Assist sales team with sales data if needed and communicate up to date issues or information
•Must be reliable
Requires Valid Driver's License: Yes
Requires References: Yes
Criminal Background Check: Yes
Drug Screening: Yes