Overview M Health Fairview is seeking a Patient Services Coordinator! This is a full time opportunity with 80 hours per a 2-week pay period and is benefit eligible! Minimum pay starts at $20.01 an hr.
The Patient Services Coordinator (PSC) for Language Services Operations Center performs a number of duties throughout the day, including answering phones, scheduling and rescheduling patients and clerical work.
The PSC must have knowledge of computers, database/word processing software and standard office procedures and equipment. A candidate for this position must also possess excellent customer service and communications skills.
Responsibilities Job Description Completes scheduling functions
Demonstrates excellent customer service skills
Produces efficient and accurate schedules and associated reports
Records and updates schedule changes accurately, communicating changes to all involved staff
Seeks out solution to time conflicts directly through parties involved and other available resources.
May scan pertinent documents into the patient record
May inform patients if there is an unexpected change in their scheduled appointment, including offering other options, rescheduling or cancelling
Completes clerical and reception duties
Answers, screens, and responds to telephones calls
Reviews and routes scans, faxes, inter-departmental or postal service mail
Takes and leaves concise messages for patients and responds as requested
Makes new patient packets
Pulling and tallying data
Word processing
Report development
Develops and implements office/department procedures to maintain systems and records
Orders supplies and monitors par levels for the department
Locates and orders repairs and service requests
Maintains databases, files and records on a regular basis according to established procedure
Completes the Medicare and Medical Assistance certification, as applicable
The PSC working in settings that are providing patient care are responsible for:
Checking in patients
Facilitates all necessary paperwork
Obtains all necessary patient consent and delivers privacy and bill of rights information
Gathers patient demographic
Obtains necessary signatures
Ensuring waiting room and front desk appearance is professional and clean
Organization Expectations, as applicable: - Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served
- Partners with patient care giver in care/decision making.
- Communicates in a respective manner.
- Ensures a safe, secure environment.
- Individualizes plan of care to meet patient needs.
- Modifies clinical interventions based on population served.
- Provides patient education based on as assessment of learning needs of patient/care giver.
- Fulfills all organizational requirements
- Completes all required learning relevant to the role
- Complies with and maintains knowledge of all relevant laws, regulation, policies, procedures and standards.
- Fosters a culture of improvement, efficiency and innovative thinking.
- Performs other duties as assigned
Qualifications Required Education Experience License/Certification/Registration Preferred Education - Vocational/Technical training or Associate Degree
Experience - 1+ years' experience as a scheduler/administrative assistant in a healthcare setting
License/Certification/Registration EEO Statement EEO/AA Employer/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status
Benefit Overview Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information:
Compensation Disclaimer An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical.