Description
The Center Orthopedic & Neurosurgical Care is looking to add an Appointment Scheduler to our outstanding team of employees. At The Center we pride ourselves on having a culture of mutual respect, professionalism and exceptional patient care. Bring your amazing customer service skills and administrative experience and come work for an organization with an outstanding reputation in Central Oregon. The Center offers a competitive wage and excellent benefits. This position is onsite only and not eligible for remote work.
Requirements

• Responsible for accurately creating or locating patient accounts in the electronic health record system.
• Collects and records patient demographics, insurance and billing information. Performs real time eligibility for insurance benefits. Updates database and patient profiles to reflect the most current contact information.
• Responsible for processing and routing large volumes of diversified patient telephone calls accurately in accordance with department and established protocols.
• Accurately schedules patient appointments and procedures across multiple service lines and specialties, following established protocols that promote positive patient experience, efficiency and standardization.
• Reviews and processes referral information to ensure accuracy in scheduling; report potential issues, clarify and/or collect any missing information and coordinate the schedules of providers, nurses, examination rooms and equipment.
• Communicates patient and provider requests and responds accurately using the appropriate procedures for contacting clinics and/or clinic staff.

Skills:

• Minimum 1 year of customer service work experience required
• 1+ years clerical support in a healthcare setting a plus
• Exceptional communication and organizational skills
• Ability to adapt quickly to frequent process changes and improvements
• Ability to work efficiently with minimal supervision, exercising independent judgment within stated guidelines.
• Ability to work as part of a team as well as a productive individual contributor
• Ability to multi-task and work in a fast paced environment.
• Strong time management skills.