Our client, (Industry Descriptor) is seeking a Loan Services Specialist to join their team. This position is ideal for candidates who are detail-oriented, driven by customer satisfaction, and committed to maintaining high standards in a structured environment.
Job Title: Loan Services Specialist
Location: Onsite - 4910 Tiedeman, Brooklyn, OH 44144
Pay Range: $23/hr on w2
Key Requirements

• Financial Acumen (Accounting): Understanding of basic financial principles and transaction processing.
• Initiative: Proactive and self-motivated to manage assigned tasks efficiently.
• Resilience: Able to maintain focus and deliver quality results under routine and high-pressure situations.
• Bonus Skill - Adaptability to Change: Flexibility to adapt to new processes and changing team dynamics.

Job Description
Under direct supervision, the Loan Services Specialist will execute basic processing and quality verification tasks following established procedures. This role is essential to supporting client and quality review functions via phone or written requests, timely processing of commercial transactions, and performing loan maintenance activities. Working as part of a high-performing team, the Specialist will contribute to loan servicing through system input, research, balancing, and ensuring compliance with policies, procedures, and service level agreements (SLAs). Responsibilities also include completing special instructions and ensuring precise, timely transaction follow-ups.
Essential Job Functions

• Support a range of responsibilities in retail banking, small business banking, consumer lending, and origination areas.
• Administer defined procedures, prepare reports, process and organize documentation, and conduct basic analysis.
• Assist in reviewing documentation and procedures, ensuring accuracy and adherence to protocols.
• Complete routine tasks, addressing billing inquiries, service requests, customer suggestions, and complaints with professionalism.
• Perform as a contributing team member, committed to exceptional customer service and teamwork.
• Address client inquiries by phone within Loan Services, providing timely, clear support and information.
• Process Dollar Transaction Forms, Loan Initial Funding Requests, and perform accurate monetary processing through the Centralized Funding process.
• Balance general ledger entries using Automated Posting Application (APA) and collaborate with Accounting to resolve discrepancies.
• Post DDA entries in the Hogan system, issue cashier's checks, and process outgoing wires as needed.
• Address fee waivers, update account information, and process transactions such as payment reapplications and payment history statements.
• Conduct maintenance transactions on CLS, setting up ticklers for loan activities and performing system updates as required.
• Carefully review reports to prevent potential customer impact issues and uphold system integrity.
• Investigate research requests to resolution, communicating findings and solutions effectively to requesters.
• Participate in quarterly operational testing and assist team members in meeting workload demands.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.