We are looking for a Customer Services Professional to join our team at the Central Monitoring Station (CMS). In this role, you will provide critical support for monitoring and processing alarm signals and after-hours calls for service. You will be responsible for dispatching service technicians, troubleshooting alarm systems, and ensuring outstanding customer service.
Job Title: Customer Service (CMS)
Location: Irving, TX
Pay Range: $15-17
Shift: 10pm - 6am (overnight)
What's the Job?

• Monitoring and processing alarm signals, acknowledging and dispatching appropriate personnel.
• Generating service tickets and documenting all calls with appropriate resolution codes.
• Dispatching on-call service technicians and coordinating with emergency authorities when necessary.
• Creating statistical or investigative reports for management review.
• Continuously monitoring the alarm signal queue and managing call durations.

What's Needed?

• 1-3 years of Sales or Customer Service experience; prior security call center experience preferred.
• Basic knowledge of Access Control, Fire, and Burglary systems is a plus.
• Must be fluent in English, both spoken and written.
• Proficiency in Microsoft Windows (Word) and the internet.
• Ability to navigate a computerized data entry system or other relevant applications.

What's in it for me?
This role is temporary with the potential to convert to a full-time position.
If this is a role that interests you and you'd like to learn more, click apply now and text the word "Customer Service" to 972-717-7617
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.