What is the position: The Mortgage Customer Service Rep. is responsible for providing quality service to mortgage customers. What will you do: Assist the loan department in building customer relationships Manage a heavy call volume Support the Loan Department with the processing of mortgage loan documentation Interact with the Loan Officer, other internal department personnel, and customers Ensure tasks are completed timely, accurately, and professionally Resolve loan documentation issues Maintain and continuously improve loan operations policy, procedure, and performance. Ensures loans and processes meet compliance standards. Assist with reports and audits in the evaluation of loan operations performance. What are the requirements: High School Diploma required Call/contact center experience Able and willing to quickly learn industry Some knowledge of general banking policies/procedures Proficiency with Microsoft programs Excellent oral and written communication skills Strong organizational and prioritization skills Ability to multi-task, think, and act strategically Able to pass a drug, background, and fingerprint screen Excellent customer service skills You would be really happy working here if: You can strategize, understanding the goals of the company and creating effective plans to achieve those goals. You can be counted on in crucial times, possessing great focus while completing projects successfully and efficiently.