What is the position?

The Desktop Analyst will provide a high level of hardware/software and application support to company’s end users with ticket management activities.

What will you do?

As a Desktop Analyst, you will:

• Provide Application and Desktop Support services including: troubleshooting for server, network, PC, mobile devices, phone, printer hardware and software, handhelds.
• Provide in-person, desk-side and remote support to business users.
• Serve as the point of contact for end users, specifically in troubleshooting.
• Collaborate with relevant parties for resolution endeavors.
• Perform re-imaging and software installations.
• Assist with operating system upgrades, refreshes, etc.
• Test, troubleshoot, and validate system updates.
• Travel between Pasco, Spokane, and Plymouth on as-needed basis.
• Other duties as assigned.

What are the requirements?

• Bachelor's degree in IT or related field
• 3+ years of desktop support or related experience
• Experience in oil & gas or telecommunications industries preferred
• Experience with Windows 10 and MS Office 365
• Experience with Active Directory, Citrix, Edge, and Remote Assistance
• Experience with supporting Android and iPhone Mobile Devices
• Experience with hardware, software, and application maintenance, support, and installation
• Experience with desktop/laptop imaging
• Experience with ticket management tools (ie. ServiceNow)
• Experience preparing documentation, reports, etc.
• Excellent customer service, interpersonal and communication skills

You would be really happy working here if:

• You can grasp complex subjects and effectively strategize how to achieve optimal results.
• You understand how to navigate the ever-changing world of technology and how to use it to keep the business ahead of the curve.