Job Description:
Seeking Patient Experience Liaison/Customer Service!
Part-time (32 hours biweekly) Saturdays and Sundays only, 8:00a-5:00p
Baptist Health Floyd, Customer Service Relations
Southern Indiana/Louisville, Kentucky area
The Patient Experience (PEX) Liaison is responsible for creating a welcoming environment for all those entering the hospital seeking care or service. As the primary contact for those entering the surgery waiting area, this person will seek to understand the needs of the individual and direct them to the appropriate area for registration, waiting, surgeon consultation, etc. The Patient Experience Liaison is responsible for proactively assessing the needs of those in the surgery waiting area and appropriately addressing such needs. They will act as the communication conduit between the surgical services team and patients or patient family members. In addition to surgery support, the Patient Experience Liaison will assist with other PEX projects/initiatives to support the overall experience of those who receive services at Baptist Health Floyd.
Position/Opportunity Highlights:
•Opportunity to work in a Regional, Non-Profit, Community Hospital
•Opportunity to work in an excellent working environment
•Opportunity to work for an organization that promotes continued education and growth
Qualifications:
•High School Diploma or equivalent
•Associate degree preferred
We offer competitive salaries and excellent benefits. We are conveniently located 10 minutes from downtown Louisville at 1850 State Street, New Albany, IN 47150. EOE.
If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!
Baptist Health is an Equal Employment Opportunity employer.