Title: Customer Service with Issue resolution and Data research/Analysis
Location: Irving TX, Alpharetta GA, Tampa FL, Rolling Meadows IL (HYBRID)
Type: Contract
Duration: Long Term
Description:
*** Locations: Irving TX, Alpharetta GA, Tampa FL, Rolling Meadows IL.****
Hybrid: Once a month in office with flexibility to change varying on business needs.
The contractor will be responsible for managing a book of business consisting of client Connect large revenue accounts.
Primary duties include analyzing and resolving customer issues, renewal of service agreements, up-selling accounts, .
You will work internally across all functions to drive customer satisfaction and resolve customer issues. Develop and maintain strategic business relationships with accounts to promote VZC products and services and profitable business relationships.
Protect and defend annual revenue, customer base and subscriptions.
Analyze customer accounts for issues across systems and drive the issues to resolution
Utilize detailed knowledge of products and thorough knowledge of clients' business to consult and provide solutions that will increase value and ROI for clients
Liaise with technical support, accounting and other areas of the business to ensure customer satisfaction. Keep accurate, detailed records of all sales activity in CRM.
Coordinate and conduct QBR's, EBR's, and various executive meetings, conduct weekly status calls, participate in other weekly status calls (e.g. support, ProServ, etc).
Qualifications:
A bachelor's degree or equivalent related work experience.
Three or more years of relevant work experience.
B2B selling/customer service experience at large/enterprise level accounts.
Analytical skills and issue resolution
Even better if you have:
Advanced Degree Ability to generate activity through networking and association marketing within assigned accounts.
Experience analyzing and resolving customer issues
Experience selling software solutions or software-as-a-service (SaaS) solutions
Interpersonal communication skills, attention to detail and strong organizational skills.
Analytical and presentation skills.
Knowledge of MS Office suite and CRM solutions including Salesforce.com
Knowledge of SAP and ERP systems
Indotronix is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.