Customer Service Representative About the company and opportunity: - Service organization with over 30 years in the business
- Family-owned with a strong family-oriented environment
- Employees feel valued and they offer autonomy in your work
- Stable and reputable- They care about quality and customers
- Competitive paid time off offered!
- Work alongside a dynamic and fun group
Responsibilities of the Customer Service Representative: - Ensuring customer orders are received and processed correctly in a timely manner
- Confirming freight arrangements and provide schedule to customer
- Contacting customers through phone or in person to provide information about products/services, take orders, answer questions, cancel accounts, or take complaints
- Keep records of customer conversations, orders, complaints, comments in the system
- Resolve customers service or billing complaints in a timely manner
- Refer unresolved customer grievances to designated departments for further investigation.
- Review insurance policy terms in order to determine whether a particular loss is covered by insurance.
- Review claims adjustments with dealers, examining parts claimed to be defective and approving or disapproving dealers' claims.
- Compare disputed merchandise with original requisitions and information from invoices, and submit a request to Accounting to issue an invoice for returned goods
Qualifications for the Customer Service Representative: - At least 1-2 years of related experience
- High attention to detail
- Strong communication skills
- Positive and friendly personality who can work in a team setting
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Id: EB-1436877832