• Salesforce Platform Knowledge: - Proficient understanding of Salesforce platform capabilities, including Sales Cloud, Service Cloud, and Lightning Experience. - Ability to leverage Salesforce features to address business needs.
• Business Process Analysis : - Analyze and document current business processes, identifying areas for improvement and optimization. - Collaborate with stakeholders to understand and define business requirements.
• Requirements Gathering: - Conduct workshops, interviews, and surveys to gather comprehensive and accurate business requirements. Experience in CRM functions - Translate business needs into clear and actionable user stories and acceptance criteria. - Well versed in managing user stories in Jira.
• Communication Skills: - Excellent communication skills, both verbal and written, with the ability to effectively communicate technical concepts to non-technical stakeholders. - Prepare and deliver presentations to convey complex information.

Roles & Responsibilities:

• Create detailed and well-organized documentation of business requirements, user stories, and acceptance criteria. · Maintain and update documentation throughout the project lifecycle. · Document business processes and data flow diagrams in Visio, Lucid Chart etc
• Identify opportunities for business process improvement and efficiency gains. · Collaborate with stakeholders to design and implement streamlined processes.
• Collaborate with UX/UI designers to ensure that Salesforce solutions provide an optimal user experience. · Provide input on the design of user interfaces.
• Collaborate with cross-functional teams, including business analysts, solution architects, and QA, to ensure successful project delivery. · Foster a collaborative and positive business environment.