Call Center Representative
$16-$20/HR
Qualifications
• Due to the nature of this position, the individual must have a well-defined insight into all core administrative responsibilities and possess the ability to organize the workload proficiently
• Persons being considered should be a proactive problem solver with the capacity to adapt quickly to a fast-paced environment with minimal supervision
• This position requires a professional that is highly organized and able to prioritize a variety of tasks
• Candidate must have background and experience in Customer Service and Sales
Responsibilities
• Under the direction of the Office Manager, the ideal candidate must be able to perform all clerical duties related to the department and customer database
• The CSR must be able to tactfully manage a large volume of calls, convey the correct knowledge of service to the customer, make every effort to resolve issues, and relay messages to proper staff members in various departments
• Intermediate knowledge of Microsoft Office Suite
• Assist with various program operations when requested as responsibilities permit
• Perform accurate database management for quality assurance
• Maintain and update customer account records
• Perform data entry
• Assist with other duties as required
• Have demonstrated written and oral communication skills
• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
Compensation / Pay Rate (Up to): $16.00 - $20.00 Per Hour