The Care Coordination Director is responsible for the overall holistic approach to care for residents and coordination of services from healthcare providers and clinical partners.

Coordinate Resident Care

• Perform assessments and reassessments to determine resident needs and establish appropriate individualized service plans.
• Responsible for coordination of care for external partners to ensure a seamless care experience for residents.
• Advocate for residents’ holistic health, provide healthcare guidance, and facilitate virtual care visits as needed.
• Act as a contact for issues related to resident care within the community.
• Communicate to residents, families, department heads, resident services staff, and General Manager in an effective and respectful manner as needed.
• Provide Wellness Coaching (upon completion of Mayo Clinic Wellness Coach Training) to residents as part of overall individualized service plan.

Lead Resident Services Department

• Lead community infection control program to ensure adherence to local, state, federal regulations, and safety codes, as well as all appropriate policies and procedures.
• Complete daily Quality Enhancement reviews to ascertain if the department is meeting state regulations and Atria policies.
• Ensure adherence to company policy and State Health and Safety Codes, and federal regulations for assisted living communities.Review, approve, and conduct necessary follow-up on all incident reports.

Support the Community

• Support hospitality, leasing, and sales processes with promotion of a positive image of Atria. Develop and maintain active community relationships to support sales teams, and participate in Sales Calls.
• (Clinical Related Matters) – Partner with the Memory Care Director, Wellness Director, and Wellness Manager in maintaining active community and professional ties with clinical and non-clinical contacts.
• (Clinical Related Matters) – Partner with the Memory Care Director, Wellness Director, and Wellness Manager in acting as a contact for issues related to resident care within the community.
• Participate in Resident Needs Reviews.
• Deliver and attend required training for self and employee partners.
• Maintain positive relations with residents’ families and clinical partners.
• Maintain active community and professional ties.
• Remain educated and up to date on advancements in medical technology and apply it in daily practice
• May drive company vehicle from community to social and other various destinations (only if required by community).
• May perform other duties as assigned.