We believe that everyone deserves a perfect smile.

We are looking for a passionate, outgoing, energized, customer focused and confident Treatment Coordinator that has sales experience. Spanish Speaking.

We will train you to engage our patients, discuss their treatment options and get them started on a journey to a new smile. We want our patients to feel confident in their smiles and as our TC, you help with the first step…saying yes to treatment. The right person will be well spoken, computer literate and an excellent communicator. Organizational skills are a must.

POSITION SUMMARY

The Treatment Coordinator contributes by passionately executing the company’s business model; promoting the company culture, mission and values. The Treatment Coordinator is responsible for creating a relationship with the patients that visit our practice and conducts the patient consultations where you provide patients with treatment options and review financial agreements.

Please be advised that this does not include all aspects of this position such as potential duties assigned by supervisors and requirements for flexibility.

SPECIFIC RESPONSIBILTIES

Practice Support

• Consistently performs specific assigned daily and general duties; meets deadlines
• Meets established attendance criteria and starts work promptly
• Knows and consistently implements the organizational missions and all approved policies, protocols and procedures
• Regularly supports compliance and accreditation effort as assigned including, but not limited to OSHA and HIPPA
• Respects and acknowledges the organization commitment to cultural diversity, which is expressed through behavior, language and actions
• Consistently demonstrates good use of time and resources
• Consistently interacts with the patients and staff in manner that reflects favorably on the organization and promotes teamwork
• Responsible for providing a positive and professional orthodontic dental experience, welcomes and greets patients and visitors to the practice (preferably by name)
• Oversee patient relations & handle patients' complaints, under indirect supervision
• Help explain company policy to patients

Patient Management

• Receives New Patient Phone Calls
• Answer and respond to phone calls with professionalism
• Check the daily schedule for accuracy in Wave Ortho & OrthoFi
• Provides quality patient service
• Provide patient Information about our facilities, services offered, and the process of the new patient experience
• Greets and welcomes all patients upon arrival with a warm, friendly smile and is the second point of contact during the new patient experience after they are checked in by the Patient Specialist
• Assists the new patients in filling out new patient documents when needed
• Confirms that all patient information has been gather accurately
• Review Patient’s chart and obtain any missing information that may be missing
• Confirms new patient start appointments and ensures to provide the patient with all the required information to start treatment
• Facilitate Patient consults using OrthoFi where you will discuss the following
• Treatment Options
• Verification of Insurance
• Fees and Payment Agreement
• Obtain signed contracts, Informed Consents and iSmile Policies
• Collect and Post Initial Down Payment
• Communicates with Records Tech the type of records patient needs to commence treatment
• MCO – State Patients requires X-Rays, Pan, Ceph, all Intra-Oral Photos, Scan and HLD Evaluation Form Filled out by the doctor
• FFS – Pan Only and Facial Pictures
• REC START – Full Records X-Rays Pan Ceph, Intra-Oral Photos, iTero Scan and Signed Informed Consent with initial down Payment
• INS Private - requires a Pre-D, X-Rays, Pan, Ceph, Photos, ADA Form Signed by Patient.
• Updates consult list daily
• Responsible for follow-up of pending and denied consults
• Uses communication tools AVA, Sesame Communications for follow up
• Confirms and Schedules ZocDoc appointments
• Creates and sends out Welcome, Referral, and Doctors letters
• Doctor Visits
• Send out End of Day Emails
• Overall maintenance and organization of the Consult Room and Waiting area

New Patient Intake

• Obtain New Patient Information using NP Phone Slips
• Enter patient information into Wave Ortho and OrthoFi
• Required Information
• Patients Name with correct spelling (No Nick Names in Wave Ortho)
• Address (entire address must be written on the 1st address line in Wave Ortho)
• Email (required for OrthoFi to provide patients with electronic NP Forms)
• Phone Number (Required for text message appointment confirmation)
• Chart ID – Member Insurance ID
• Model ID – Name of Insurance
• Medicaid ID – State Patients CIN Number Only
• Award ID – MCO Patient Status (Pending, Approved, Denied)
• Gender – Male/Female
• Date of Birth
• Social Security (Required to verify Insurance)
• Contact Info – RESP PARTY A (Must be an Adult over the age of 18, Parent or Guardian
• Primary Insurance (State INS/MCO Must have Medicaid ID to submit for ortho coverage)
• Treatment Info (provide Initial Exam Date, Set Recall Dates, Enter Treatment Start Date)
• General Dentist Info (Required, if none must be referred to a new DDS)
• Referrer (Require, we want to know where the patient heard of us)

iSmile provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour plus bonuses

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off

Schedule:

• 8-hour shift
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person (Bronx, NY & White Plains, NY)