Job Title: Technical Support 3

Location: Detroit, Michigan (Fully Onsite)

Employment Type: Full-Time

Duration: 1 year with extension likely

Position Overview:

We are seeking a dedicated Technical Support 3 to join our team. This role involves performing a variety of professional assignments in an IT environment, acting as a technical expert, and providing support for hardware, software, and network components. The ideal candidate will excel in problem diagnosis, implementation, and maintenance, as well as lead teams and ensure effective IT solutions.

Key Responsibilities:

Technical Support

• Diagnose and resolve hardware and software issues both onsite and remotely.
• Implement and administer computer systems, applications, and network products.
• Develop and document new processes and solutions.

Team Leadership & Project Coordination

• Lead and coordinate teams to design and implement IT solutions.
• Create and oversee technical specifications, processes, and procedures.
• Liaise with stakeholders, including users, management, and vendors.

Network & Server Maintenance

• Troubleshoot LAN connectivity issues and manage user rights.
• Maintain server backup systems and restore operations when required.
• Support telecommunication hardware and network devices.

Other Duties

• Enforce security standards and perform virus/spyware remediation.
• Stay updated through relevant technical training.
• Support specialized client training initiatives.

Qualifications:

• Bachelor’s degree
• Minimum of 3+ years of IT experience is required
• Minimum of 3+ years of customer service experience is required

Preferred Skills:

• Strong analytical and problem-solving capabilities.
• Proficiency in IT project management, server support, and telecommunications.
• Familiarity with database systems, network operating systems, and cybersecurity practices.
• Excellent communication skills to interact effectively with team members and stakeholders.