Apex Systems is seeking two highly skilled and experienced Endpoint Technicians to support our higher education client. The ideal candidates will provide exceptional C-Suite, white glove support for executives and VIP service, troubleshoot hardware issues, and deliver outstanding customer service with patience and empathy.
This role requires a self-starter who can effectively use remote tools and imaging, collaborate with a diverse team, and adapt to constructive feedback from leadership.
Location: Chicago, IL (then Lisle, IL once office location opens)
Duration: 6+ month contract with potential for extension and/or CTH
Compensation: Hourly rate on W2 ranging from $30-38/hr - Based on relevant years of experience and education
Hours/Schedule: M-F, Core business hours – 40hrs/wk, Central Time
Day-to-Day Responsibilities:
- Provide C-Suite, white glove support for executives and VIP service.
- Troubleshoot hardware issues efficiently and effectively.
- Be a self-starter, taking initiative in all tasks.
- Deliver exceptional customer service with patience and empathy.
- Utilize remote tools and imaging (training will be provided for the specific tool used).
- Use ServiceNow or any ticketing system to manage and resolve issues.
- Collaborate with a team of varying levels, touching base weekly.
- Recognize and read the room, receive information well, and take constructive criticism and direction from leadership.
Top 3 Requirements:
- Experience in providing C-Suite, white glove support for executives and VIP service.
- Strong hardware troubleshooting skills.
- Proven ability to be a self-starter.
Qualifications:
- Bachelors degree in IT or related field
- 3+ years of Endpoint Experience
- Proficiency in using remote tools and imaging software.
- Experience with ServiceNow or similar ticketing systems.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively in a team environment.
- Strong problem-solving skills and attention to detail.