POSITION SUMMARY/RESPONSIBILITIES Responsible for development and maintenance of claims auditing program for all lines of business to improve claims processing standards and to monitor the quality of service delivered to our customers. Identifies processor and phone representative training needs that can be used to improve performance. Requires knowledge of claims processing for HCFA and UB92 for both commercial and Medicaid programs and knowledge of CFHP claims payment processing system, Amisys. EDUCATION/EXPERIENCE High school diploma or equivalency is required. Minimum of five years experience in, insurance, medical or managed care environment, including two years of claim processing experience required. Previous auditing and/or Amisys experience is preferred.