Our client, a global luxury fashion division, is hiring a Retail Technical Project Manager to join their team in NYC on a hybrid schedule (3 days in office).

Job Duties Include:

• Lead the definition and implementation of local retail improvement initiatives with a focus on best-in-class experience for clients and store employees
• Lead regional implementation of centrally developed point-of-sales projects including Mobile POS, POS upgrades, etc.
• Manage project timelines, budgets, vendors, and resources effectively
• Define and track budget for equipment, vendors, and services
• Develop comprehensive project plans, define project scope, and deliverables to meet specific needs
• Identify and mitigate potential risks to ensure smooth implementation
• Conduct testing and quality assurance procedures to guarantee the user experience and performance of implemented solutions
• Develop training materials and knowledge base updates
• Provide post-implementation support to address regional issues
• Develop and maintain retail labs environments in corporate offices
• Act as subject matter expert on retail solutions & apps
• Configure and troubleshoot store systems, including POS terminals, printers, payment devices, etc.
• Investigate recurring and systematic issues and identify opportunities for process and user experience improvement
• Collaborate to troubleshoot and resolve technical issues reported by stores
• Provide support for retail apps and POS systems and escalate as needed

Job Qualifications Include:

• 5+ years of proven experience in technical project management within a retail environment
• Experience with Cegid Y2 point-of-sale and mobile point-of-sale system.
• Technical support experience with mobile devices and apps
• Familiarity with basic network and printer configurations.
• Strong presentation skills, with the ability to effectively communicate technical information
• Experience in a multi-brand environment preferred
• Ability to speak a French, Spanish, or Italian as a second language is a plus
• PMP certification preferred
• Familiarity with Adyen, Avalara, Yoobic, UKG Dimension, and/or Oracle Micros POS preferred

Salary: $105k - $115k annually + bonus

*While PCG appreciates all applicants, only those qualified will be contacted. Thank you for your application. We look forward to hearing from you!

If you believe you are a great candidate for this position, and the salary listed does not meet your expectations, we would still love to speak to you! PCG, in good faith, believes that this posted range of compensation is the accurate range for this role at this location at the time of this posting. PCG and our clients may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

Pyramid Consulting Group, LLC is an Equal Opportunity Employer that takes pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

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